Frequently Asked Questions
What is your minimum order quantity?
Our minimums depends on the type of decoration technique:
24 pieces for standard screen printing
12 pieces for embroidery
12 pieces for heat transfer.
Garments can be different sizes and colors to reach the minimums as long as the logo color and placements remain the same.
Can I mix shirt sizes?
Can I supply my own items for decoration?
You can, please read the Customer Supplied Garment Policy (PDF) for more information. Call or email us if you have any questions!
How can I check on the status of my order?
Option 1: Give us a call at (541)343-2263 and have your order number ready. Our customer service representatives will be happy to help. Option 2: You can also use our chat help desk located in the bottom right hand side of your browser to speak with one of our customer service representatives. Option 3: Send us an email at firstname.lastname@example.org. Please include your order number in the subject line.
What information do you need from me to place an order?
Good contact information is essential for every order. Name, phone number, email address, shipping address, billing contact and payment method. Order item details are also important, including: product, quantity, colors, sizes, etc.
How quickly will I receive my order?
Standard turnaround time is 7-10 business days plus shipping time. Turnaround time is only an estimate, it is not guaranteed and starts when we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, you must let us know when placing your order. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of McKenzie Sewon’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
What if I need my product sooner than 7-10 business days?
Since our doors first opened 30 years ago, we have worked tirelessly to accommodate our customers. Have an event in a couple days? Need something really fast? No problem, we can suggest products that can be turned around quickly and work with you to make it happen.
What are my shipping options?
We offer UPS Shipping, in-store pick up, and on occasion, delivery.
How should I send my artwork?
All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. Orders cannot be started until we have usable artwork.
What if I need help creating artwork?
McKenzie SewOn has an in house art staff equipped to handle nearly any decoration request. From vector artwork of your corporate logo, to the dream you had about a funny tee shirt, our Art staff can help turn your artwork into a finished product. Depending on your order size, and the items you pick, our sales staff will be able to suggest the best decoration technique. Please ask your sales rep about all of our decoration options.
What is the standard screen size?
14” W x 17” H
What is a screen setup?
Screen setup refers to the creation of a unique screen that our machines use to print your graphic. Not only do we create a screen for each graphic, and each additional color, but our production team must also calibrate the screen printing machine to print your graphic properly. Screen setup costs cover the time and materials it takes to create a screen and calibrate our machines.
Can I mix and match shirt and ink colors?
Yes. Different shirt colors are okay as long as the ink colors are the same.
Can I get (insert brand here) apparel from McKenzie SewOn?
We have access to many different clothing brands. Send us an email at email@example.com and we will be happy to check our vendors.
I'm missing a few shirts, what happened?
All orders can have up to 5% under run. Some shirts can be damaged during printing. Due to the nature of this business we are not responsible for these shortages. Any shirts that are damaged will be taken off of your final invoice. You will never be charged for any missing shirts, but please keep in mind when ordering it’s never a bad idea to order extras.
What if I find an issue or am unhappy with the final product?
Accuracy of your order is extremely important to us. If you come across issues with any of your product please let us know within 2 weeks of receiving your order. Orders received over 14 days ago may not be subject to refunds or discounts.
If you aren’t sure if we provide a certain service, send us an email firstname.lastname@example.org or give us a call at (541) 343-2263 and we will be happy to answer any questions you have.